We chose to work with each team to create a "business rationale" for increasing cultural capacity in order to shift perception away from the assumption that it is the responsibility of a few Diversity Team members. Here are business rationales the teams developed. You'll note similarities and differences:
Cultural capacity is defining of the mission of stewardship. This purpose-filled work requires us to reach beyond ourselves, the island, and the Northwest and to be cognizant of talking about how the work extends to effectiveness with a range of communities as partners. The more aware, skilled, and authentic we are the more believable our message will be.
In order to accomplish the mission of stewardship IslandWood Education Programs commit to enhancing culturally responsive learning experiences through an authentic and thoughtful process of self-exploration, skill development, and purposeful program design that includes the diverse perspectives of colleagues, those from the communities we currently serve, and those with whom we seek collaboration.
In order to work with maximum effectiveness, to build community as a diverse team, to better collaborate across departments, and to best serve the range of cultures of our guests we need the skills to communicate, understand, and problem-solve with one another.
Our work requires us to continually deepen our relationships with communities and to be relevant and responsive in our geographically expanding initiatives. Our team needs to be both aware of the factors that affect our work and skilled in communicating across cultures in order for these relationships to be authentic, inviting, and sustainable. It is important that we see cultural capital as valuable as monetary assets if we are to accomplish our mission.
The best way to promote stewardship is to authentically extend the relationship and to model culturally responsive service with customers and across the organization. In order to support access to our campus and programs and effectively share in our mission we need the skills to hear others' requirements, problem-solve, and authentically communicate boundaries with customers and across departments.
In hospitality effective communication and cultural competence are tied to our purpose. We are continually challenged to anticipate requirements and respond appropriately as issues arise. In order to work effectively with colleagues as well as with clients we need to continually increase our cultural knowledge, enhance our problem-solving skills, and ensure policies and procedures support our work.
We recognize good relationships are key to our success. While the majority of Facilities/maintenance work is completed behind the scenes, we often and unexpectedly interact with clients, contractors and colleagues who communicate and/or work from a different perspective. In order to understand one another's perspective we need to assure a safe environment to be ourselves and have the skills to solve communication problems as they arise. We embrace personal and organizational responsibility to assume good intentions and to be respectful of different perspectives in fulfilling our mission to inspire lifelong environmental and community stewardship.
Attached is a Professional Growth Plan from our Administrative Team (Accounts, HR, Payroll)
I'd love to know what is working with other organizations? What questions do you have?